Here are some of the frequently asked questions. You may also want to visit these pages:
- Return policy
- Shipping information
- Shipping FAQ (if you have already placed an order.)
I’m new here, and don’t know much about your brand. What should I buy?
Here at The Sleep Shirt, we are known for our nightshirts and so that is always our first recommendation. Our classic nightshirts, the Short Sleep Shirt and the Long Sleep Shirt are always our best selling items and they are the ones that people tend to try first.
That said, if you aren’t a nightshirt type of person, then the other two items we’ve sold like crazy over the past few years are the Lounge Pant and the Sleeveless Nightie. We’ve not tried to reinvent the wheel with the Lounge Pant, we’ve just made a really classic pyjama pant in good quality fabrics, which are actually surprisingly hard to find. The elastic waist back makes this comfortable and nice to sleep in, and the drawstring makes it a bit adjustable. Our Sleeveless Nightie is a one size flared nightdress with a gathered neckline and drawstring detail at the back which allows for lots of adjusting.
I can’t decide between the Short Sleep Shirt and the Long Sleep Shirt. What do you suggest?
This is the dilemma a lot of our customers face, so we will try and help you out a bit. First of all, consider your height. The model in the photos is 5’10” or 5’11” so the Short Sleep Shirt looks pretty short on her, but most of us aren’t blessed with those heights, so on an average height person (let’s say 5’6”) the Short Sleep Shirt will fall just above the knee. It is perfect for sleeping in and hanging around the house, but if you are like our founder Alexandra and you’re chasing kids around and staying with the in-laws, you may want to go for the Long Sleep Shirt. It falls below the knee and offers a bit more coverage.
The Long Sleep Shirt is also better for winter if you live somewhere cold (and your heating isn’t on super high.) If you’d like your nightshirt to be a little cheeky (we won’t say sexy since we’ll be the first to admit that our nightshirts aren’t the sexiest of sleepwear) then go for the Short Sleep Shirt. You’ll show a bit of leg but you will still be really comfortable.
How do you come up with your pricing?
Some people think our products are expensive and we understand that The Sleep Shirt isn’t a brand whose prices are necessarily accessible to everyone. Our sleepwear is all made in Canada where people are paid a fair wage, and as a result, our products cost more than if we made them overseas. Most of our fabrics come from Japan or Europe, and that also contributes to our pricing because high-quality fabrics from Japan and European countries do not come cheap.
Lastly, we are a small company and our quantities are not very big, which means we can’t force factories to lower their prices for us. That does mean you end up having to pay a bit more, but on the bright side, it means that you won’t likely run into many people wearing the same nightshirt as you, and you can feel good about supporting fair labour practices.
It still seems expensive, are the products worth it?
Of course, we are going to answer yes to this question, but we are also going to elaborate a bit. Our products and fabrics are very high quality, so the cost per wear is going to be quite low. Unlike a pretty dress or a crazy pair of high heels, our nightwear is a product you can wear every day. For example, the classic Short Sleep Shirt or Long Sleep Shirt in our Oxford Stripe is probably going to last you at least three years. Let’s say you wear it 200-250 days per year, that could mean up to 700 wears before the nightshirt is worn out. If you paid $245 for a nightshirt, that means it is only costing 35 cents per wear!
We can’t guarantee that all of our nightwear is going to last 700 wears, but Alexandra had her original nightshirt from the first collection, and she wore it over 700 times before it needed some mending at the armhole. After that, she got another few months of wear out of it before it started to come apart and she turned it into a nightshirt for her daughter. Lighter weight fabrics may not last as long, but if they are on rotation with two other sets of pyjamas and are cared for properly, you can expect them to last at least three years. We suggest you consider cost per wear when you are looking at our price tags, and you’ll be pleasantly surprised.
Why are your products made in Canada?
We are a Canadian company that was founded in Vancouver and it is important for us to support our local economy and use local businesses. It also helps that it is much easier for us to work with factories that are nearby and that we can visit regularly. We tend to like to drop in on them to make sure everything is going well.
What is the size Petite?
The Petite size is a smaller version of some of our classic shapes designed for a person who is smaller in body size as well as height. For example, our Short Sleep Shirt is often available in One Size and Petite. The Petite version is best suited as a nightshirt to someone with a smaller frame and who is less than 5’4″. However, many of our “One Size” customers wear the Petite nightshirt as a shirt. Its smaller body and shorter length make it ideal to be worn as a day shirt though it would likely be too short to wear as a nightshirt without bottoms. We recommend choosing the Petite size for sleepwear if you normally wear smaller than a US size 4 and are not taller than 5’4″.
Your items ship from Canada and your social media says you are also based in Sweden. Why?
The Sleep Shirt’s head office is technically based in Vancouver, Canada, and our studio is there. Alexandra, the company’s founder, lives in Sweden with her Swedish husband and their kids, but she travels regularly to Canada and the team also meet in London or New York for meetings. We are an international company but technically, we are Canadian.
Why does your fabric feel so stiff?
Most of our fabrics are durable high quality cottons and they take quite a lot of time to break in. It is really important that you don’t judge the fabric when you take it out of the bag, as it will probably feel a bit crunchy. Once you’ve worn it a few times and washed it a few times, it will start to soften. We normally suggest at least 5 washes before you start to notice the fabric softening, but you also need to be patient, as sometimes it can take even longer than that. We know it seems crazy to wait that long for your nightshirt to feel really soft, but as we explained above, our products are long-lasting and it takes a bit of time to break them in perfectly.
Do I have to wear the nightshirt collar and sleeves buttoned up?
Absolutely not! In fact, we suggest you unbutton the cuffs, roll up the sleeves a bit, and undo at least two of the front placket buttons. There is no right or wrong way to wear a nightshirt, just do what feels best, literally.
I find I am quite warm when I sleep. Will the nightshirts be too hot?
We had those who live in warmer climates or who sleep warmly in mind when we introduced styles without sleeves. Our Sleeveless Nightie and Pocket Nightie have both been very popular, partly for this reason. But we’ve also found that the linen can be surprisingly cool on a warm night due to it’s lightweight and breathable nature, so it’s worth giving a linen nightshirt a try! You might be pleasantly surprised.
What are the most lightweight fabrics?
Both our linens and semi-sheer fabrics (like the Swiss Dots) are very lightweight. They not only make for great sleepwear when it’s warm, but offer a softer more gentle drape of the clothing. Check out our linen sleepwear and our lightweight cotton sleepwear. All of our items have a fabric rating in the bullet points, and there’s a page on our website that explains the different fabric descriptions. Use that page as a guide when choosing fabrics.
Which fabrics are best if I am always cold?
The winter plaids and flannel sleepwear definitely add that extra bit of cosiness that feels really great in the winter. All of our items have a fabric rating in the bullet points, and there’s a page on our website that explains the different fabric descriptions. Use that page as a guide when choosing fabrics.
Do you sell men’s sleepwear?
Yes! We have a small selection of men’s products in our men’s shop. It’s worth noting that the Short Sleep Shirt is a unisex shape, so if you’d like it in a fabric that is not available on the men’s page, you can simply shop from the women’s selection.
Where can I find your products in a store?
The Sleep Shirt is sold in retailers all around the world. You can check out our updated stockists list here.
Do you sell beachwear?
We certainly do. Most of our linen and lightweight pieces work as beachwear, resort wear, and sleepwear. We’ve made a selection of our favourite pieces to be worn poolside, including oversized linen shirts and luxury beach kaftans. Here is our selection of beachwear.
Does The Sleep Shirt sell modest sleepwear?
The Sleep Shirt has a large selection of modest sleepwear. The Long Sleep Shirt and Ankle Length Sleep Shirt both have long sleeves, high necklines and fall below the knee, while our Full Length Sleep Shirt is floor length and features a high neckline and a three quarter sleeve. As a brand we strive to offer a selection of modest feminine sleepwear in our webstore year round.
Are you products good for pregnant women and nursing?
Many women find that some pieces in our nightwear collection can carry them through pregnancy and nursing. Our nightshirts are roomy and often fit during the beginning and middle of pregnancy, as well as postpartum. The nightshirts’ placket opens low enough to allow some access for nursing. Our best items for breastfeeding mothers would be the Sleeveless Nightie, which has a drawstring neckline that can easily be opened up wide, or our Ankle Length Sleep Shirt and Classic Shirt, which can both be unbuttoned as far as needed.
Do you provide replacement buttons with your shirts?
Our shirts do not come with a replacement button however we are happy to send you one if needed. We believe it is less wasteful to send out spare buttons with all of our shirts, especially since our buttons are well sewn on and don’t fall off very often. If one of your items loses a button, please email us on firstname.lastname@example.org and give us the following information: the name of the item you purchased or a photo of it and your shipping address. If you can, include your order number but if you purchased your The Sleep Shirt item elsewhere, then this is not needed. We will then send you a replacement button in the mail.
What is the UPCYCLE collection?
UPCYCLE by The Sleep Shirt is a new sustainable step taken by the company to reuse leftover fabric from seasonal production runs. The collection consists of affordable home textiles and accessories made from luxurious cottons and linens. The fashion industry creates millions of pounds of waste fabric every year and founder Alexandra Suhner Isenberg wanted to make sure that The Sleep Shirt was not contributing to this waste of materials and resources.
The Sleep Shirt’s policy has always been to use leftover fabrics where they can on extra sleepwear during seasonal production runs. However, small rolls of waste fabric continued to accumulate and so it was decided to find a productive use for the remnant rolls of the high-quality fabrics used in the sleepwear collections. Working with small, female-run production units across Canada, it was decided to find a productive use of the high-quality fabrics used in the regular collections. The Sleep Shirt designed and produced a collection of reusable napkins, tea towels, aprons, and laundry bags made from the adorned sleepwear materials.
Shop the UPCYCLE collection.
What is your refund and exchange policy?
You can read all about our refund and exchange policy here.
Do you give discounts to bridal parties?
The Sleep Shirt makes for great bridesmaid gifts or clothing to wear while you are getting ready for your big day. We offer a discount for purchases of 5 units or more, and if you order 10 units or more, we will also give you the bride’s item for free. Please note this only applies when you are buying multiples of the same unit. Email us at email@example.com to learn more.
What kind of packaging do you use?
Our clothing is packaged in plastic poly bags. We are currently looking for a non-plastic alternative but many of our retailers require the clothing to be packaged in plastic bags for protective reasons, and our production runs aren’t big enough to have separate packaging for our online store and for our retailers. Some of our clothing come with cardboard inserts and metal clips. We used to have plastic collar stands but these have been phased out, so you won’t find them on any of our newly released products.
Do you sell plus size clothing?
Yes! We are proud to carry an extended size range for our key shapes. Our best selling nightshirts, the Short Sleep Shirt and Long Sleep Shirt are both available in a plus size, which fits XL to 3X. Our Sleeveless Nightie is also available in Plus size, it fits an XL to 2X or 3X, depending on the bust size, and the Slip on Sleep Shirt Plus fits an XL to 2X. Our t-shirt collection is available in sizes XS to XXL. We will soon be launching our Lounge Pant and Full Length Sleep Shirt up to an XXL. X Plus is a brand new size added to our plus size range. Designed to fit up to a 58″ bust, this size is approximately two to three sizes larger than our Plus size. At the moment, we are working to add more shapes to our extended size range but we also plan to add larger sizes as soon as we can. If you would like to know about future plus size launches or want to request a shape, then please get in touch. Many of our new shapes and products are launched because our customers have requested them. We love hearing from you!
Shop the plus size collection.
How do your measurements work?
Please note the measurements on our website are of the garments and not of the body size.
We include measurements for each style; we suggest you try a measurement at home to better compare the sizes to something you already own. For our classic Sleep Shirts or tops, take a non-stretch long sleeve top (a button up shirt or blouse, for example), and place it on a flat surface. If it is a button-down shirt, make sure the shirt is buttoned up. Measure the chest from armpit to armpit to get the flat measurement, or double it to get the circumference. Then, compare this measurement to the ones we have on the profile of the style you’re considering. Keep in mind, we like our stuff a bit oversized so our pieces often leave a lot of ease (the measurements are bigger than the actual measurement of the body) to leave lots of room for movement and comfort.
For our shorts and pants, you’ll want to measure the waist and hips. Many of our bottoms have elastic and/or drawstrings, allowing for many body types to fit comfortably. The hips, on average, are the widest part, so that’s the measurement that is the most important. Take a similar style of pant in a woven fabric, lay it flat and measure the waist straight across. This is the flat waist measurement, like the one we provide. For a hip measurement, move lower to the widest part of the pant. This is usually about 6” down the side seam from the top of the waistband. You can get the flat measurement here, or double it for the circumference.
Do you sell gift cards?
Yes! We sell digital gift cards. You can purchase them here.
Do you do gift wrapping?
We offer gift boxes upon request. When you are checking out, there is the option to add gift wrapping for $10. Please note this option is on the cart page, so you may need to click onto the cart icon and then “view cart” to find this option. You will also be given the option to write a note to the recipient. The cost is $10 for a gift box, and we can include a handwritten note for the recipient. Some people ask that we not include the cost of the item if they are shipping a gift, but if you are placing an order to be shipped outside of Canada, we have to include the cost of the item for customs and duties.
What are your shipping costs?
Orders over $200 to the US and Canada ship for free. Orders under $200 to the US and Canada cost $15 to ship. Orders to Europe over $200 cost $30 to ship and we do not ship orders under $150 to Europe. Our shipping costs are explained in more details here.
What are your delivery times?
Typically it takes 3-5 business days to ship within Canada, 3-7 business days to the US, and 5-10 business days to Europe and the rest of the world. Delivery times can be slower during busy periods and can be affected by weather. For more information on our shipping deadlines, check out our shipping page. If you’d like to request express shipping, send us an email at firstname.lastname@example.org and we can usually arrange a 2 day shipping for you, for an extra fee.
Where’s my code? I signed up for the newsletter and I haven’t received my code.
Our newsletter system rarely fails to get an email out to a customer within fifteen minutes of signing up, so we ask that you start by checking your spam folder and your promotions folder. If you still can’t find your welcome newsletter with the discount code, drop us a line at email@example.com and we will send you a new discount code.